Field Application Support (mwd) Chromatography & MS - Oil,Gas,Petchem - #28509

Thermo Fisher Scientific

Date: Apr 17, 2021
Stadt: Wilmersdorf, BE
Vertragstyp: Full time
Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 80,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit

Field Application Support (m/w/d) Oil, Gas, Chemical and Petrochemical

Portfolio: Chromatography & Mass Spectrometry

Location: Germany - Remote

Position Summary:

The Field Application Support, Oil, Gas, Chemical and Petrochemical is a key commercial role within the Chromatography and Mass Spectrometry Division of Thermo Fisher Scientific. This role provides support to customers in the Oil, Gas, Chemical and Petrochemical market. The incumbent will improve customer satisfaction by ensuring the appropriate resources are engaged for optimal lab performance.

Key Responsibilities:

Customer Support

  • Primary point of contact for coordinating technical expertise and applications assistance

  • Ensures data is suitable for customer needs and identifies opportunities to streamline reporting

  • Ensures lab design, products and proposed solutions match customer requirements

  • Collects user feedback and pain points by communicating with the lab employees/end users on a regular daily, weekly, bi-weekly basis

  • Delivers follow-on training as required

  • Maintains traveling kit for rapid resolution of minor issues

  • Visit customer sites frequently

  • Manages the customer testimonial of the post-implementation experience with the holistic solution offered

  • Understands customer value equation

Key Relationships

  • Account Relationship Manager, Implementation Manager

  • Customers operating systems; software/lab personnel

  • Technical experts across Thermo Fisher Scientific

Minimum Requirements/Qualifications:

  • 5+ years of technical experience within Oil, Gas, Chemical and Petrochemical environment

  • Bachelor’s degree, preferably in a chemistry discipline

  • Practical lab experiences using analytical instrumentation (chromatography and mass spectrometry) in the Oil, Gas, Petrochemical and Chemical market

  • Strong interpersonal, oral and written communication, and presentation skills

  • Computer proficiency in MS Office and the internet

  • Solid English and German written and verbal communication skills.

  • Organizational skills, ability to multi-task and meet deadlines

  • Ability to travel to customer locations up to 75%.

  • Key Competencies:

    • Background in Oil, Gas, Chemical and Petrochemical market

    • Technical experience/chemist

    • Commercial thinking

    • Good communication skills

At Thermo Fisher Scientific, each one of our 80,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world healthier, cleaner and safer.

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